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To board the bus, the passenger must have all the necessary documents for crossing the border and a bus ticket.
The ticket always indicates the local time of the point where you are. For example, if you have a ticket for the flight Prague-Uzhgorod, the departure will be in Czech time, and the arrival will be in Uzhhorod time. We recommend that you pay special attention to the difference in time zones if you are planning a trip with transfers.
Our website displays all current flights with available seats for the selected date. Otherwise, if you know information about this flight and it is not on the list, this indicates that all seats on this flight have already been sold. You can also contact our call center for more information. (+38 (050) 370-70-99, +38 (067) 370-70-96).
All information about the flight displayed on our website in the flight schedule and specified in your tickets is current and provided by the Carrier.
Unfortunately, we cannot completely exclude the situation of flight cancellation for reasons beyond our control, but in this case, we will definitely contact you as soon as the Carrier notifies us and warn us about any changes in the flight.
You can always find out additional information about the flight, clarification of the route at the contact numbers indicated on your ticket.
When traveling with an animal, it is necessary to: notify the Carrier, have a veterinary passport with notes on vaccinations, a portable bag or cage with a dead bottom, and ensure the availability of clean drinking water. A cage with an animal can be placed in the luggage compartment to avoid uncomfortable situations for other passengers.
On our website in the Ticket Return section http://ticket-bus.travel/return
In this case, you need to go to the site where the ticket was purchased and find the corresponding section on refunds.
Unfortunately, at the moment, edit the selected time or date of the trip; it is impossible to transfer the flight to another day or change the selected seats after paying for the tickets. In most cases, you can return the already purchased ticket before the start of the flight and choose new tickets for the date and time of travel you need. Or call our call center to clarify information on this ticket (+38 (050) 370-70-99, +38 (067) 370-70-96).
You can call the operator ( +38 (050) 370-70-99, +38 (067) 370-70-96 ) or write to firstname.lastname@example.org and indicate the order number or the phone number you specified when ordering a ticket, or take a photo of the payment receipt. The operator will check whether the payment went through or send the ticket again. If the payment is not confirmed, call the bank again and confirm your payment over the phone. In some cases, check your email in the "Spam" section. You can also view the ticket on the website in your personal account, in the "Order History" section
In case of cancellation of the flight by the carrier, you will receive an SMS message in advance, or our operator will call you on the phone number specified when placing the order. Email notification is also possible. Therefore, it is very important to enter the correct phone number and e-mail so that we can notify you about changes. If the flight is delayed, you can get information on the telephone numbers indicated on the ticket.
Free boarding means that the choice of a specific seat is limited on this flight and the actual seat number will be determined by the dispatcher directly upon boarding the flight. We recommend that you arrive early for boarding.