Questions and answers. Ticket Bus Travel - Find your ideal route to Europe

What is needed for landing?

To board the bus, the passenger must have all the necessary documents for crossing the border and a bus ticket.

Time of departure and arrival?

The ticket always indicates the local time of the point where you are. For example, if you have a ticket for the flight Prague-Uzhgorod, the departure will be in Czech time, and the arrival will be in Uzhhorod time. We recommend that you pay special attention to the difference in time zones if you are planning a trip with transfers.

If it doesn't show the flight you want?

Our website displays all current flights with available seats for the selected date. Otherwise, if you know information about this flight and it is not on the list, this indicates that all seats on this flight have already been sold. You can also contact our call center for more information. (+38 (050) 370-70-99, +38 (067) 370-70-96).

Will there be a flight for sure?

All information about the flight displayed on our website in the flight schedule and specified in your tickets is current and provided by the Carrier.
Unfortunately, we cannot completely exclude the situation of flight cancellation for reasons beyond our control, but in this case, we will definitely contact you as soon as the Carrier notifies us and warn us about any changes in the flight.
You can always find out additional information about the flight, clarification of the route at the contact numbers indicated on your ticket.

Can you bring animals with you?

When traveling with an animal, it is necessary to: notify the Carrier, have a veterinary passport with notes on vaccinations, a portable bag or cage with a dead bottom, and ensure the availability of clean drinking water. A cage with an animal can be placed in the luggage compartment to avoid uncomfortable situations for other passengers.

How do I return a purchased ticket if I bought it on your website?

On our website in the Ticket Return section http://ticket-bus.travel/return

I have a ticket for your flight, but I bought it on another site, how do I return it?

In this case, you need to go to the site where the ticket was purchased and find the corresponding section on refunds.

Is it possible to change the date or time of the trip?

Unfortunately, at the moment, edit the selected time or date of the trip; it is impossible to transfer the flight to another day or change the selected seats after paying for the tickets. In most cases, you can return the already purchased ticket before the start of the flight and choose new tickets for the date and time of travel you need. Or call our call center to clarify information on this ticket (+38 (050) 370-70-99, +38 (067) 370-70-96).

What to do if the name and surname of the passenger are incorrectly indicated in the ticket?

In this case, you can write to our e-mail ticket.bus.travel@gmail.com, namely: ticket number, data with an error, data as necessary to be corrected. This operation should be done at least 48 hours before departure. Or call our call center for this ticket (+38 (050) 370-70-99, +38 (067) 370-70-96).

I paid for the ticket, I received a payment receipt by e-mail, but there is no ticket?

You can call the operator ( +38 (050) 370-70-99, +38 (067) 370-70-96 ) or write to ticket.bus.travel@gmail.com and indicate the order number or the phone number you specified when ordering a ticket, or take a photo of the payment receipt. The operator will check whether the payment went through or send the ticket again. If the payment is not confirmed, call the bank again and confirm your payment over the phone. In some cases, check your email in the "Spam" section. You can also view the ticket on the website in your personal account, in the "Order History" section

What if my flight is canceled or the bus does not arrive?

In case of cancellation of the flight by the carrier, you will receive an SMS message in advance, or our operator will call you on the phone number specified when placing the order. Email notification is also possible. Therefore, it is very important to enter the correct phone number and e-mail so that we can notify you about changes. If the flight is delayed, you can get information on the telephone numbers indicated on the ticket.

Free boarding, how to choose a seat?

Free boarding means that the choice of a specific seat is limited on this flight and the actual seat number will be determined by the dispatcher directly upon boarding the flight. We recommend that you arrive early for boarding.

Can I deliver the package?

Unfortunately, our company does not provide services for sending parcels and other luggage by bus. We are engaged in passenger transportation only.

Give the number of the driver. I handed over the package, but the bus did not come, and the driver does not answer calls

Our company only sells bus tickets. We do not have a "parcel transfer" service, and we are not responsible for keeping your parcel.

Is it necessary to register on your site?

Registration on the website is for your convenience. After registering, you will be able to view the history of orders, and the site also has an accumulation program for registered users.

Find Your Perfect Route

Questions and answers

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Direction: - (May 6)

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Questions and answers

Search Flights

We did not find appropriate trips for this date. Check for another date.

Direction: - (May 6)

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We did not find appropriate trips for this date.
Check for another date.